Frequently asked questions
The General Practitioner is there for everyone in Twente who urgently needs a GP where the complaint or injury cannot be postponed until the next consultation hour of their own GP for medical reasons.
Do you live abroad and are you now in the Netherlands? Then the triage nurse first determines how urgent your situation is. Isn’t it urgent? Then you will have to go to the emergency care in your own country. This also applies to people with Dutch health insurance who live abroad.
The General Practitioner is not intended for:- Annoying but not urgent complaints that can wait until the next consultation hour of your own GP or his replacement.
- We do not write repeat prescriptions for non-urgent medicines. You can contact the service pharmacy for this.
- It should not be a reason to consult the General Practitioner if you do not have time to visit your own GP during the day
- The General Practitioner is not there to give a second opinion.
No, you cannot just visit the General Practitioner. You can only visit the General Practitioner after making an appointment. It is important that you first complete the online questionnaire or call the General Practitioner. The triage nurse would like to know what you are calling for, in order to be able to offer the right help.
The General Practitioner is only intended for complaints that cannot wait until the next working day. You should think of:
- Acute, disturbing symptoms
- Sudden, severe pain
- Increasing symptoms in case of serious illness.
First go through the questionnaire below to assess whether you should contact us. For other questions, you can contact your own GP during office hours.
In principle, you will be helped according to the agreed time. You may have to wait because consultations are running late or because acute requests for help have come in between.
The triage nurse wants to be able to assess what help you need as well and quickly as possible. That is why the triage nurse will ask extensively about the complaint and the request for help.
In addition, the General Practitioner needs your personal data to be able to view your medical data, to inform your own GP, to prescribe medication and for processing with your health insurance.
To assess the seriousness and degree of urgency of your request for help, we ask you to first complete the questionnaire below. You will then be advised whether or not to call the General Practitioner. If you contact the General Practitioner, the triage nurse will ask you a number of questions about your medical complaints with which he/she can determine what help you need. If necessary, the triage nurse can then schedule an appointment with the GP on duty or a visit.
Our rates are set by the NZA. Click here for the current rates.
You can pay the costs for the consultation in cash (only possible in Hengelo and Enschede) or by pin at the General Practitioner. You will receive proof of payment.
If you have a question about the received bill, you can contact the finance department via administratie.spoedposten@huisartsenzorgtwente.nl. Please mention your invoice and debtor number when sending an email.
When you contact the General Practitioner and you receive advice by telephone, you or your health insurer will always receive an invoice. The advice you receive will be given to you by a qualified triage nurse. This advice is assessed by the GP on duty.
As a patient, you can give permission at your own GP practice and pharmacy to share your medical data and current medication overview with the General Practitioner. It is wise to do this. If you do not give permission, GP medical stations and pharmacies will not be able to consult your medical data. Not even in emergency situations.
You can arrange permission through www.volgjezorg.nlor directly with your own GP or pharmacy.
Yes. The next working day, your own GP will be informed of the content of your contact with the General Practitioner.
The calls are recorded for quality and training purposes. The conversations are not part of the medical file.
Yes, that is possible. You have the right to inspect and receive a copy of your medical file within the period of the statutory retention obligation. We usually refer you to your own GP, who will receive a full report of each contact from the General Practitioner. If this causes problems, you can submit a request for access via info@huisartsenzorgtwente.nl
For more information about your rights, please view our privacy statement .
Normally, patients arrange repeat prescriptions with their own GP. Only in urgent cases is it possible for the GP on duty to prescribe repeat medication. The GP on duty will then prescribe as many medicines as are necessary until the next consultation hour of your own GP. Certain medicines (for example from addiction care) are never provided through the General Practitioner. Please note that the pharmacy charges extra outside office hours.
More information about the service pharmacies can be found here .
No, the prescribed medication will have to be picked up at the service pharmacy. This can also be done by someone else.
The medicines are ready at the service pharmacy. Click here for more information.
No. A home visit from the GP on duty is only possible if you are unable to come to the General Practitioner for medical reasons. Not having your own transport is not a reason for a home visit.
If you have a hearing or speech impairment, you can call the General Practitioner via KPN Teletolk (www.kpn.com/teletolk). This is a text and image mediation service for the deaf, hard of hearing, people with a speech impediment and hearing impaired people who can call each other. If you are not (or no longer) able to use regular telephony, you can use this mediation service.
Do you have a compliment or complaint? We attach great importance to providing you with the best possible service. If you are satisfied with our services, we would like to hear from you! But even if you don’t like something, you can let us know. Click here for more information.
Taking a photo or recording a film is prohibited. There is controlled camera surveillance in and around the General Practitioner to ensure your safety. Making an audio recording is only permitted with the express permission of the healthcare provider, and it may never be distributed publicly.
We try to help everyone at the General Practitioner as best and as quickly as possible. Sometimes you have to wait despite your appointment. We ask for your understanding. We are a General Practitioner, where not everything can be planned. If you have any questions about your waiting time, please ask the employee at the desk.
We like to treat each other with respect, and expect the same from our visitors and patients. If you feel that you are not being treated respectfully, it is best to discuss this calmly with the healthcare provider right away. We like peace and quiet at the General Practitioner and do not accept verbal or physical violence, theft, weapons, drugs, alcohol use or sexual harassment. If you do not respect these house rules , you will first receive a warning. In case of recurrence, we can report or deny access to the General Practitioner.
The GP medical stations alternate with GPs from the working area. Together they provide care at the GP emergency stations. But they don’t do that alone. They do this together with:
- Triage nurses (doctor’s assistants)
- Doctors in Training for the Specialty (AIOS)
- Physican assistants and/or nurse specialists
- Consultation Hour Supporter General Practitioner (SOH)
- Desk staff